When the techs are under the lift and the service writers are heads-down on estimates, SNSYS answers every call, follows up on approved estimates, and recovers unpaid invoices.
See how it worksNo one complains. They call, get voicemail, and drive to the shop down the road. You never know they called.
SNSYS is a platform with seven modules. These are the three that hit hardest for auto repair.
Voice service advisor answers on the first ring. It asks the right questions, checks your schedule, books appointments by service type and bay availability. Texts customers estimate updates and pickup notifications. Routes emergency tow calls to your on-duty advisor. No voicemail. No missed brake jobs.
Fleet accounts, insurance claims, and customer balances that sit in your system month after month. SNSYS follows up professionally from your shop's number. Texts invoices and payment links for instant settlement. Automated follow-up on fleet accounts and insurance reimbursements. Pay nothing unless we recover.
SNSYS tracks service history, mileage intervals, and maintenance schedules for every vehicle. Automated reminders for oil changes, tire rotations, and inspections. When a customer hasn't been in since their last recommended service, the system flags it. New service writers see complete customer and vehicle history on day one.
Voice Receptionist, Revenue Recovery, and Customer Intel are the highest-impact modules for auto repair. But the full platform covers every layer of your shop.
Yes. SNSYS integrates with shop management platforms like Mitchell 1, Shop-Ware, and Tekmetric. Voice books appointments directly into available bays based on service type, estimated duration, and technician availability.
Voice can provide status updates based on information entered by the shop. Customers calling to check on their vehicle get real time progress without tying up the service advisor. Complex questions are routed to the appropriate tech.
Voice captures the vehicle year, make, model, and reported symptoms, then provides general pricing ranges for common services if configured. For diagnostics or complex repairs, it schedules an in person appointment for an accurate quote.
Voice handles unlimited simultaneous calls. During peak hours when advisors are busy with customers at the counter, every phone call still gets answered on the first ring. No caller hears a busy signal or gets sent to voicemail.
Every call is answered 24/7. After hours callers can schedule appointments, get general pricing information, and receive directions to the shop. Emergency towing requests can be routed to a designated contact.
The Voice Receptionist starts at $199/mo with unlimited calls. Revenue Recovery for outstanding customer balances is performance based. All plans include a 7 day free trial, cancel anytime.
One conversation. We'll show you what answering every call does to your bottom line.
(475) 264-4979