SNSYS for Medical Practices

Your waiting room is full.
Your phone line is fuller.

Patients call for refills, results, scheduling, and insurance questions all day long. SNSYS answers every call, recovers patient balances, and tracks who's overdue for follow-up.

See how it works
The reality

Patients leave without a word.

No one complains. They call, sit on hold, and book with the practice that picks up first.

30%
of patient calls go unanswered during peak hours
During the busiest stretches, the phone is the first thing to slip. SNSYS picks up every time.
$83K
average outstanding patient AR per practice
Copays, deductibles, and self-pay balances that compound monthly. The small ones add up fastest.
68%
of patients will switch providers over a poor phone experience
Long hold times, voicemail, and unreturned calls. Patients don't complain. They just don't come back.
What changes

Three modules that transform your practice.

SNSYS is a platform with seven modules. These are the three that hit hardest for medical.

Voice Receptionist

Triage the phone. Not your staff.

Every call answered instantly. Refills routed, appointments booked, emergencies escalated. Your front desk handles the patients in front of them while Voice handles the ones on the line.

  • Routes prescription refill requests directly to your pharmacy or EHR queue
  • Books appointments by provider, location, and insurance type
  • After-hours triage routing to on-call physician
  • Texts patients prep instructions, office directions, and intake forms mid-call
from $199/mo
100%
call answer rate
Every call answered instantly. Refills routed, appointments booked, emergencies escalated.
Revenue Recovery

Recover balances without burning bridges.

Patient balances pile up when no one has time to follow up. SNSYS reaches out as a first-party agent on behalf of your practice, friendly and not aggressive, and makes it easy for patients to pay with a single tap. Performance-based. You pay nothing unless we recover outstanding patient balances.

  • First-party outreach on behalf of your practice, friendly and not aggressive
  • Texts payment links patients can tap and pay in seconds
  • Automated escalation: reminder at 30 days, follow-up at 60, final at 90
  • Live sync with your billing system for real-time tracking
performance-based
$0
upfront cost
Performance-based. You pay nothing unless we recover outstanding patient balances.
Customer Intel

Know which patients are falling through the cracks.

SNSYS tracks every patient touchpoint: calls, visits, cancellations, no-shows. When a chronic care patient misses a follow-up or a new patient never reschedules, the system flags it and acts. Your staff stops guessing and starts working from real data.

  • Flags patients overdue for annual physicals, follow-ups, and screenings
  • Tracks visit patterns to identify at-risk patients before they disengage
  • New staff inherits full patient interaction history on day one
  • No separate CRM needed. Profiles build from calls, visits, and check-ins
from $199/mo
40%
of chronic care patients
miss at least one recommended follow-up per year. Most practices don't catch it.
Everything connects

The rest of the platform.

Voice Receptionist, Revenue Recovery, and Customer Intel are the highest-impact modules for medical. But the full platform covers every layer of your practice.

Security + Sensors
HIPAA-grade camera systems and environmental monitoring for medication storage areas.
Smart Access
After-hours lab access, staff entry management, patient document pickup.
Guest WiFi
Capture patient contact info passively from waiting room connections.
Managed Network
Secure, HIPAA-conscious network infrastructure. We own and manage every device.
Business Website
Professional website built and managed for your business. Built for search, mobile-first, always up to date.
Growth Engine
Automated marketing campaigns, review generation, and customer re-engagement. Powered by your data.

Frequently Asked Questions

Can the Voice Receptionist schedule appointments by provider, location, and insurance type?

Yes. SNSYS books appointments based on provider availability, office location, accepted insurance plans, and appointment type. Patients are matched to the right slot without staff involvement.

How does SNSYS handle prescription refill requests?

Refill requests are captured by Voice and routed directly to the practice's EHR message queue or pharmacy. The patient receives confirmation that the request has been submitted, and the clinical team sees it in their existing workflow.

What happens when patients call after hours with urgent medical concerns?

Voice uses configurable triage protocols to identify urgent calls and route them to the on call physician. Non urgent calls are logged with full context so staff can follow up first thing in the morning.

Is SNSYS HIPAA compliant for medical practices?

Yes. All call recordings, patient data, and interaction logs are stored and processed in a HIPAA compliant environment. A signed Business Associate Agreement is included with every medical practice account.

Does SNSYS integrate with EHR systems?

SNSYS connects with major EHR platforms to sync appointment scheduling, refill routing, and patient communication logs. The specific integration method depends on the EHR, and the onboarding team configures it during setup.

What does SNSYS cost for a medical practice?

The Voice Receptionist starts at $199/mo. Revenue Recovery is performance based, so the practice only pays when outstanding patient balances are actually recovered. All plans include a 7 day free trial, cancel anytime.

Ready to take the phone off your staff's plate?

One conversation. We'll show you what changes on day one.

(475) 264-4979
or
Book a Free Assessment