SNSYS for Hotels & Boutique Hospitality

Guest stayed two nights last year.
You have no idea they're back.

Chain hotels have loyalty programs and billion-dollar CRMs. You have a guest book and a good memory. SNSYS captures every guest, recognizes returning visitors, and monitors your property around the clock.

See how it works
The reality

Boutique hotels lose guests they already won.

They loved their stay. They came back. You just didn't know it was them until they checked out again.

72%
of hotel guests are never contacted after checkout
No follow-up, no thank you, no invitation to return. The guest experience ends when they hand back the key. It shouldn't.
Hospitality Technology Report
5x
more expensive to acquire than retain a guest
OTA commissions eat 15-25% of every booking. A returning direct guest costs you nothing. But first you need to know who they are.
Cornell Hospitality Quarterly
40%
of front desk calls happen outside business hours
Late check-ins, early departures, room issues, local recommendations. Your night staff can't always pick up.
American Hotel & Lodging Association
A Thursday evening

A couple checked in last year for an anniversary weekend. They're back, but your front desk doesn't recognize them. They connect to your WiFi.

SNSYS recognizes their device from last year. The system flags them as a returning guest - anniversary trip, room 204 last time, requested extra pillows. Your front desk manager gets a quiet notification.

When the couple reaches the desk, she says "Welcome back. Same room preference?" They book directly next year instead of through Expedia.

That is the difference between a property that remembers and one that doesn't. No loyalty program. No app. Just intelligence built from the connections already happening on your network.

What changes

Three modules that transform your property.

SNSYS is a platform with seven modules. These are the three that hit hardest for hospitality.

Guest WiFi

Recognize every guest. Even the ones who don't book direct.

Every guest who connects to your WiFi gives you a line of communication. Phone, email, device ID - built automatically from every connection. No loyalty program or app required.

  • Captures contact info from every guest who connects to WiFi
  • Recognizes returning guests by device - even if they booked through an OTA
  • No loyalty program or app required
  • Post-stay outreach to convert OTA bookers into direct guests
from $249/mo
100%
of WiFi guests captured
Phone, email, device ID. Built automatically from every connection.
Security + Sensors

Monitor every floor, hallway, and entrance. Always.

Enterprise cameras and environmental sensors across your entire property. We own the hardware, manage the monitoring, and alert you when something needs attention. Your guests feel safe. Your property stays protected.

  • HD cameras for lobbies, hallways, parking, and building perimeter
  • Environmental sensors for temperature, humidity, water leaks - protect your property
  • Room occupancy awareness for housekeeping optimization
  • After-hours entry monitoring with real-time alerts
from $499/mo
24/7
managed monitoring
Enterprise cameras and environmental sensors. We own the hardware.
AI Receptionist

Night calls answered. Guest questions handled. Instantly.

Late check-in instructions, room service hours, local recommendations. No guest waits on hold. No call goes to voicemail. Your AI concierge handles the routine so your staff can handle the exceptional.

  • Handles after-hours calls for check-in instructions and directions
  • Texts guests parking info, WiFi passwords, and local recommendations
  • Routes maintenance requests to on-duty staff immediately
  • Answers booking inquiries and quotes rates for direct reservations
from $149/mo
100%
call answer rate
Late check-in instructions, room service hours, local recommendations. No guest waits.
Everything connects

The rest of the platform.

Guest WiFi, Security + Sensors, and AI Receptionist are the highest-impact modules for hospitality. But the full platform covers every layer of your property.

Smart Access
Digital room keys via phone. Late check-in without front desk. Amenity access by guest tier.
Customer Intel
Guest profiles built from every stay. Preferences, room history, and visit frequency for personalized service.
Revenue Recovery
Collect on corporate accounts, event deposits, and outstanding group booking balances.
Managed Network
Enterprise infrastructure across every floor. Guest WiFi, cameras, sensors, and POS on one managed backbone.
Business Website
Professional website built and managed for your business. SEO-optimized, mobile-first, always up to date.
Growth Engine
Automated marketing campaigns, review generation, and customer re-engagement. Powered by your data.

Frequently Asked Questions

Can the AI handle reservation and room availability inquiries?

Yes. The AI checks real time availability, quotes rates, and books rooms based on guest preferences. It handles requests for specific room types, accessibility needs, and package add ons without front desk involvement.

How does the system answer questions about amenities and services?

The AI knows the full property details including pool hours, restaurant menus, spa services, fitness center access, and local attraction recommendations. Guests get immediate answers without being placed on hold.

Does SNSYS support multilingual callers?

The AI can communicate in multiple languages, which is essential for properties that serve international travelers. Language detection happens automatically based on the caller's preference, with no manual switching required.

Can SNSYS integrate with hotel property management systems?

SNSYS connects with PMS platforms like Opera, Cloudbeds, and Mews. Reservation data, guest preferences, and interaction history sync automatically so the front desk always has full context.

Does the AI handle special requests like early check in or late checkout?

Special requests are captured and logged against the reservation. The AI can approve standard requests based on pre set rules or flag them for manager review. Guests receive confirmation once the request is processed.

What does SNSYS cost for a hotel or hospitality property?

The AI Receptionist starts at $149/mo with unlimited calls. Revenue Recovery for outstanding guest balances is performance based. Every plan includes a 7 day free trial, cancel anytime.

Ready to compete with the chains on guest experience?

One conversation. We'll show you what guest intelligence looks like.

(475) 264-4979
or
Book a Free Assessment